CAGE code 4K3T8
Return Policy:
Canadian and USA Domestic sales:
All new and most used items carry a full 7 day ROR
(Right Of Return) for any reason and a 14 day guarantee, less shipping charges
and most items are subject to a 15% restocking fee if returned. All seals must be intact for
a return and an RMA (Return Material Authorization) number is required. All
wholesale discounted items may be subject to a 25% restocking fee. Emailto:stu@aptecelectronics.com
or call 310-640-7262 for an RMA number and discuss restocking fees.
Some used items and those that are sold for parts are usually offered drastically discounted
- are sold AS-IS - and are not returnable for any reason. Shipping charges (and
CA sales tax if applicable) will be added to the sale price.
Non Domestic sales: All sales outside of the USA and Canada are final. No
returns are permitted for any foreign sales unless otherwise approved by Aptec
in advance.
Surplus parts statement:
Buy now on line: new surplus inventory of
components
ALL in stock for immediate delivery. Unless otherwise
specified all parts are surplus from various sources. We cannot provide
manufacturer's certification or traceability although the parts may carry the
original manufacturers name, date or lot code. We cannot certify these parts are
lead free or ROHS compliant. All parts are subject to prior sale. That
said, most are in the original sealed packages.
Shipping policy:
Orders are processed as soon as possible and
the vast majority of stock items are sent within
24 - 48 hours of the order. We stock 99% of our web site advertised products locally. Most domestic
(USA) small orders are sent via USPS Priority Mail. Larger items are sent via common carriers such as
Fed Ex.
Domestic shipping fees are based on actual cost plus a small packaging cost to cover labor and materials. Most small
domestic items are shipped USPS Priority Mail at a flat rate of $13 plus $2 for
each additional item in the same package. All shipping fees are added to the cost of the item, and payment for shipping is due before shipment is completed.
A buyer may request almost any choice of shipper, and under some circumstances with prior approval we will ship on the customers
shipper account number. All orders are shipped FOB our
dock unless otherwise negotiated. Lost or damaged in transit goods shall be paid
for by the purchaser. Insurance is optional and must be clearly specified in
writing with the order prior to shipment.
Many non-domestic (outside USA) large shipments are made via Schenker
(was Bax
Global) to your nearest international airport for best international
rates. Please notify us if you are not prepared to travel to your airport
to pick up your package.
Payment
policy:
Aptec Electronics accepts only US currency. Six types of payment methods are available: Credit Cards Online, Credit Cards via Phone, Prepay with Checks, Purchase
Orders (pre-approved), Wire Transfer, and PayPal. We do not accept COD payment of any kind. Purchase Orders (PO) are allowed only from
US government agencies and Fortune 1000 companies that are
pre-authorized and verified. Aptec Electronics does not issue net-terms.
CREDIT CARD Online: We accept Visa, MasterCard, and American Express.
Credit card payment is now authorized online in real time. You will be informed
immediately if your credit card is declined. If declined, you may check the
accuracy of the credit card number and expiration date, or choose a different
card to try. Your order will NOT be sent unless the credit card number you
entered is authorized.
You must provide us with a working phone number in order for us to contact you to confirm your order and in case of problems with your order.
Aptec Electronics is very aggressive in getting law enforcement involved in cases of obvious credit card fraud. Do not try it here or ANYWHERE for that matter!
CREDIT CARD via Phone: If you do not feel comfortable transmitting your credit card number and other information on the Internet, we suggest you place an order over the phone. We'll charge your credit card
manually, sometimes while you wait if you request it.
PRE-PAY with a Check: Pre-payment with cashier's check or money order is
accepted. You can call and place the order, get an order number and order
confirmation for the total amount of your order. Then get a cashier's check or
money order from your bank for the exact amount and mail (or send via Fed
Ex on our account) the check to us. We'll ship your products within 1-2 business
days after the check or money order is received. Your order will be cancelled if
we do not receive your payment in 10 business days. Company Checks are
conditionally accepted. Customers must contact our accounting / credit
department to to check if they are qualified for this payment method. Although
company checks are conditionally accepted, items will not be shipped until
checks are cleared by the bank.
PURCHASE ORDER (PO): For Fortune 1000 corporate accounts and government agencies where Purchase Orders are required, you must complete the following processes: (1) Mail (no fax is accepted for this purpose)
Aptec Electronics a letter on your letterhead to formally request us to accept your purchase orders;
(2) Once verified and authorized, mail or fax a formal purchase order to us.
WIRE TRANSFER: We accept wire-transfer from anywhere. After you place your order, details about the wire-transfer process will be e-mailed
or faxed to you. A $25 bank fee will be added to your total in most
instances. You must place the order first before calling for the transfer information. The total transferred must include shipping cost.
Delay in shipping your order may occur if the wire-transfer amount received is different from the order total amount. Wire-transfer may take 1-2 business days to confirm. It must be confirmed by our bank before shipping can take place.
PAYPAL: We now accept Paypal payment. If you pay your Paypal account with a credit card, we would suggest to use credit card directly. Paypal orders normally got delayed for one day due to
an extra confirmation and verification process.
Choose "Paypal" as payment method at checkout. Products will be shipped promptly only after the fund transfer has been confirmed by PayPal.com and the shipping address is for Paypal confirmed address. If your shipping address is different from what's registered with PayPal, your order will be delayed for order verification.
For orders over $200 we require that the Paypal address be confirmed with Paypal. If an order is placed for over $200 on an unconfirmed Paypal account we will reject the order
or require a different form of payment. This is to protect you and the general public against fraud.
If you don't yet have a PayPal account, you may visit www.paypal.com to open an account. The process of obtaining one and getting the money transferred may take 2-6 business days, which may significantly delay your order.
The products shipped remain the property of Aptec Electronics until paid in full.
Any legal expense toward collecting bad debts are buyer's responsibility.
